Unit G   Moses Winter Way   Wallingford  Oxfordshire   OX10 9FE  Tel: 01491 834038  e: mail@didcotglass.co.uk

 GUARANTEE

The company guarantees to replace any defective product or part product within a ten year period from date of contract, subject to the following conditions:

1. That notice in writing of any claim under this Guarantee shall be given by the customer to the company within the period of the Guarantee and promptly after the alleged defect arises.
2. That the product was installed by craftsmen appointed or employed by the company.
3. That the product has not been damaged as a result of accident or negligence by the Customer or a third party, or by enemy action, civil commotion, Act of God, or any other “force majeure”.
4. That the Customer has not interfered with the permanent fixings of the product without prior consent in writing of the company.
5. That the company, or its appointed representatives, shall have been offered reasonable opportunity to examine the product on site.
6. No Guarantee or Warranty is given by the Company concerning the incidence, prevention or elimination of condensation, other than between the panes of glass which comprise hermetically sealed units, because this is beyond control of the Company.
7. This Guarantee does not cover damage or faults due to accident, misuse, neglect or fair wear and tear.
8. The benefit of this Guarantee may not be claimed by any subsequent owner of the premises.
9. The company only warranties to replace components which are still commercially available. The Company does not accept responsibility to find alternative components.
10. The Company restricts its warranty on glass to that of its supplier’s warranty, currently 5 years. Plastic frames are guaranteed for 10 years and all hardware for 12 months.
11. The Company reserves the right to introduce a labour charge.

PRODUCT CARE AND MAINTENANCE

A few minutes spent every now and then carrying out simple maintenance on your doors and windows will be time well invested. You’ll be helping to ensure optimum working performance and lasting good looks.

• The surfaces of aluminium and UPVC products should be cleaned only with a solution of washing up liquid and warm water. Abrasive cleaning agents or materials must not be used.
• All apertures, cills and tracks, should be inspected to ensure that debris and dust is not allowed to accumulate, as it may cause damage. It’s also important to keep drainage slots clear.
• All moving parts, such as locks, levers, stays, hinges, espagnolettes and patio door rollers should remain lubricated with a professional Silicone Spray. This is particularly necessary if these components are infrequently used or are;

• Exposed to sea air or a chemically-contaminated atmosphere.
• External surfaces of hardwood frames and doors require a protective coat of approved preservative at regular intervals to prevent deterioration.
• Internal surfaces of white aluminium or UPVC may discolour due to continued exposure to excess cigarette smoke or cooking fumes. In such instances, you should seek advice before employing any chemical substances or abrasives to restore the original colour as it is possible to harm the product or rubber gaskets.